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ContactUs_FAQs Description


You can book a maximum of 9 seats in one booking (adults and children included), excluding infants.

The credit card holder must be one of the travelers in each online booking considering that if the customer failed to present the card used for purchasing the ticket(s) during check-in time, Air Cairo has the right to deny passenger boarding. 

30 kilos in one piece + 7 kilos in hand bag for the regular flight

20 kilos in one piece + 5 kilos in hand bag for the charter flight

No allowed weight for infants except the baby stroller which is free.

Checked bags must be with maximum size 158 cm centimeter (62 in inch) – small size hand bags are only accepted.

The sports equipment can be booked either through the travel agent who issued the ticket or through our web site, or it can be paid at airport.

Yes, but the following conditions should be considered:

a-         It must be enclosed in a safe cage.

b-         It must not exceed 5 kilos in total ( pet + cage )

c-         It must have health certificates and vaccination according to the arrival country.

d-         The cage must have normal size, so it can be place under or between seats. 

e-         In case of a dog, it must not be any kind of wild races. 

Number of Infants is related to the number of responsible adults in the same reservation ex: If you book two adults you can book up to two infants.

No, the refund must be done to the same credit card used for payment at the time of booking

Reservation cancellation process takes no longer than 3 working days, however bank procedures takes at least three weeks to refund the money back to the passengers bank account.

Depending on the ticket fare basis and condition available in “PURCHASE CONDITIONS” 


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Refund Form

You can use this form to request a refund for any ticket purchased from The refund amount youre due is outlined in the fare conditions given to you when you made the booking Please note that all refunds are subject to a refund fee per passenger based on fare conditions Once youve submitted this form your booking will be cancelled.

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